Privacy Policy 96cuci – We Take Full Care of Your Data

1Introduction and Scope of This Privacy Policy

96cuci ("we", "us", or "Platform") is committed to protecting the privacy and security of every user's personal data. This Privacy Policy is provided to help you clearly understand our practices regarding the collection, use, storage, and sharing of your personal data.

This document applies to all information collected through the official 96cuci website, the mobile app for Android and iOS, and all official communication channels operated by 96cuci, including live chat, support email, and our official social media platforms.

We encourage you to read this document carefully in full. If you have any questions about our privacy policy, our customer support team is ready to assist through the available channels on the platform.

2Types of Personal Data We Collect

96cuci collects your personal data through various means as you use our platform. Below are the categories of data we may collect and their purposes:

We also collect data automatically when you visit our platform, including cookie information and session data. This helps us improve the user experience and ensure your account security.

3How We Use Your Data

The personal data we collect is used for legitimate and clearly defined purposes. 96cuci will not use your data for any purpose beyond what is stated here without obtaining your additional consent. Data usage is as follows:

• Process account registration and verify user identity through the KYC process
• Process deposits, withdrawals, and other financial transactions securely and accurately
• Provide access to all services and games on the 96cuci platform
• Send important notifications related to accounts, transactions, and security updates
• Detect and prevent fraud, money laundering, and other suspicious activities
• Fulfil legal obligations and comply with relevant regulatory bodies
• Improve platform functionality based on usage patterns and user feedback
• Personalise the user experience and provide relevant game recommendations
• Manage the responsible gambling programme and monitor high-risk wagering activity

4Legal Basis for Data Processing

Every personal data processing activity we carry out has a clear legal basis. Depending on the type of data and its purpose, we rely on the following bases:

• Contract Performance: Processing required to provide the services you have requested, including account verification and payment processing
• Legal Obligation: Processing required to fulfil legal requirements such as KYC procedures and anti-money laundering reporting
• Legitimate Interest: Processing for fraud detection, platform security, and service improvement purposes
• Consent: Processing for marketing and promotional communication purposes, where your consent is required and may be withdrawn

You have the right to request further information on the specific legal basis we use for any processing of your personal data. Contact our support team for more details.

5Data Sharing with Third Parties

96cuci does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, we may share your data in the following limited circumstances:

• Service Providers: Third-party companies that help us deliver services such as payment processing, identity verification, and technical infrastructure — all subject to strict confidentiality agreements
• Legal Compliance: Regulatory authorities, law enforcement, or courts when required by applicable law
• Fraud Prevention: Recognised industry bodies or fraud prevention agencies to help detect and prevent illegal activity
• Business Transfer: In the event of a merger, acquisition, or business asset transfer, where users will be notified in advance

6Data Security and Protection Measures

96cuci continuously invests in security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse. The key security measures we employ are:

• 256-bit SSL encryption for all communications between your device and our servers
• Passwords are stored using a secure hashing algorithm — no one, including internal staff, can read your password
• Two-factor authentication (2FA) is available and encouraged for all user accounts
• Continuous 24-hour monitoring of suspicious activity using automated detection systems
• Staff access to user data is restricted to those with a legitimate need only
• Regular independent security audits to identify and address system vulnerabilities
• A clear incident response plan to address any data breaches swiftly and effectively

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to play an active role in keeping your account safe by using a strong password and enabling two-factor authentication.

7Cookies and Tracking Technologies

The 96cuci platform uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled
• Performance Cookies: Helps us understand how users interact with the platform for continuous improvement
• Functional Cookies: Save user preferences such as language and display settings for a more personalised experience

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 96cuci platform on your device.

8Data Storage and International Transfers

Your personal data is stored on secure servers with strict access controls. Retention periods depend on the type of data and applicable legal requirements:

• Active account data is retained for as long as your account remains active in the 96cuci system
• After account closure, certain data may be retained for the period required by anti-money laundering laws and regulatory obligations
• Financial transaction records are retained for the period required by applicable financial laws
• Customer support communication data is retained for the period required for service improvement and dispute resolution

In some cases, your data may be stored or processed outside Malaysia, for example at international data centres we utilise. Any such data transfer is carried out with adequate contractual safeguards to ensure your data remains protected to the appropriate standard.

9Your Rights Regarding Personal Data

As a 96cuci platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the 96cuci customer support team. Your request will be processed within 30 business days. In complex cases, this period may be extended with notice to you.

10Children's Privacy

The 96cuci platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from someone under 18, please contact us immediately and we will take steps to delete that information.

11Changes to This Privacy Policy

96cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Last updated" date at the top of this document indicates when the policy was last revised.

For significant changes, we will notify you via in-platform notifications or by email to the address registered in your account. Continued use of the platform after such changes are published indicates your acceptance of the updated Privacy Policy.

We encourage you to check this page regularly so you are always informed about how we protect your data.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 96cuci handles your personal data, we encourage you to reach out through the following channels:

• Live Chat: Available 24/7 directly within the 96cuci platform for the fastest response
• WhatsApp & Telegram: Official instant messaging channels operated by our support team
• Email: [email protected] for inquiries that require a detailed written response

We are committed to responding to all privacy-related inquiries within 5 business days. For formal user rights requests, the processing period is up to 30 business days.